The India Edition

The Human Touch in a Digital Age:
How to Balance Automation with Personalization


11th July, 2024 | 4 PM IST

According to a PwC study, 75% of customers value human interaction despite technological advancements. In an digital first world, bridging this gap is essential. In this webinar, learn how you can use advancing technology while also building and maintaining a stronger and human relationship with your consumers.
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Learn how to cut through the digital noise!

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Our speakers


Shivam Verma
Co-founder and CTO


Anand Dev Dhand
Head of Partnerships and Alliances

Businesses today are constantly seeking ways to streamline processes and improve efficiency.
But with the rise of automation and AI, there is also a rising need of human touch and personaliation.

How do you balance it all?


In this webinar, our experts will dive into strategies and best practices to how you can leverage technology to personalize your customer journey without sacrificing human connection. 

Key Discussion Points:
  • 1. Strategies to collaborate effectively with AI and automation tools
  • 2. Find the optimal balance between automation and human interaction at various touchpoints
  • 3. Explore pit-falls of over-automation and how you can avoid them
  • 4. Discover the latest trends and technologies shaping the future of human interaction

CK Birla Hospital Increases Conversions by 5X

"LeadSquared helped us deploy an effective communication system that improved our conversions by 5X for in-patient leads and 2X for registrations. It is now a key platform we use to manage all our leads.”


​Ashish Anand
Head-Digital Marketing

upGrad Reduces TAT to under 30 minutes

"upGrad has multiple business verticals, and some of them depended on manual lead distribution. After implementing LeadSquared, lead response times have reduced from 36 hours to 30 minutes.”


Sudhir K
Associate Director – Growth Initiatives & Sales Operations

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