Speed-to-Empathy: How Teams Can Make Students Feel Heard in a Hyper-Automated World
A practical conversation on how admissions teams can respond faster without sounding robotic, and use AI to create better student experiences, not colder ones.
June 16, 2026 I 12:30 PM PT
Sign Up for the Webinar!
Featuring
Shane Sparks
Founder and CEO
Maggie Zaman
Director of Admissions
Loren Williams
Executive – Key Accounts
%20of%20LeadSquared-logo.png)
Overview
Students expect fast responses today, but speed alone is not enough. In a world of CRMs, AI chatbots, voice agents, and automated workflows, the teams that stand out are the ones that make students feel understood, not just contacted.
In this webinar, we’ll explore what “speed-to-empathy” looks like in practice: where automation helps, where it starts to feel impersonal, and how admissions teams can use technology to reduce friction without losing trust, context, or human connection.
We’ll also discuss why empathy is not just a conversion lever, but a retention lever too. When students feel heard and supported from the start, they are more likely to stay engaged, build trust in the institution, and continue moving forward.
What You’ll Walk Away With:
%20of%20tick.svg){kind=small}
A clearer understanding of what students expect in the first moments after inquiry Practical ideas for making automated journeys feel more human and relevant A better sense of where AI can support speed without hurting trust or personalization Actionable ways to improve counselor follow-up, handoffs, and empathy at scale