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Capture patient inquiries - From all your digital, offline & referral channels%20of%20icon2.png)
Appointment management - Integrate with your appointment tools
Call-center Integration - Integrate easily with your front-desk call center tools 
Dynamic Patient communication - Automate patient communication%20of%20upsell-crossell.png)
Patient-Staff relationship - Build better relationships with personal & on-time response
Sync patient inquiries and appointment requests from all your awareness campaigns. This includes - external partners all over the web – like Practo, Lybrate, Healthgrades, RateMDs etc., referral partners, like doctors, diagnostic centers, pharmacists & others, online channels, like PPC ads, social media, website etc., and traditional channels, like newspaper ads, billboards, TV ads, events etc.
Assign patients to different centers, clinics or doctors based on patient's location, preferences, condition and doctors' availability and specialty. The calls get directly routed to the relevant front-desk, reducing patient wait-time and improving relationships.
Integrate completely with your front-desk call center solution. For all inbound or outbound calls, your front-desk staff / call-center agents will see progressive calling pop-ups. These pop-ups have all key patient details, and allow them to enter the notes of the conversation, set follow-up tasks, and schedule appointments, without ever leaving the pop-up screen or opening any more tabs. The pop-ups are completely customizable, help your agents immensely, and save tons of time.
Whether the patient calls the front desk, receives an email from you about their next routine check-up, fills up a form on your website, or communicates through any other channel, all the conversations are tracked within LeadSquared.
Sync appointments from your appointment management apps to and from LeadSquared. Manage patient and doctor communication, post-appointment messaging, and follow-up appointment scheduling as well. Get detailed appointment reports by doctors, centers, and specialty. (direct integration with Acuity Scheduling App and API integration for others.)
Automate SMS and email communication to doctors & their front-desk staff, when an appointment is scheduled in their name, and update their calendars by syncing information to and from your hospital's scheduling app.
Send relevant messages to patients based on the recommended treatment by the doctor. You can send educational content - like tips to manage diabetes, healthy weight-loss tips etc., according to patient's condition, disease, age and other criteria.
Engage and educate patients on all media – use automated emails, SMS, Facebook retargeting and Adwords remarketing, using targeted lists and automation workflows.
Move patient to different stages based on the preceding activities. For instance: When a new patient books an appointment, the stage gets changed to “New Patient.” Create subsequent tasks for your teams. For instance: When a new patient is registered, and an appointment is scheduled, create a task for Unit Manager to follow-up and confirm the appointment with the patient. As soon as the appointment is confirmed, automatically notify the doctor, along with the timings, patient records & details.
Make the document sharing, verification, and disbursal process fast and paperless, with LeadSquared mobile app. Salespeople can upload the documents directly from their mobile when they meet the customer, which are sent to the verification team instantly. This makes the loan approval or rejection process faster.
Identify the sources fetching the most number of patient inquiries. Use this information to run more targeted campaigns, and to reach potentials on the right platforms. Track the centers, branches or clinics with the most number of active patients, best appointment rates, and overall performance. Get custom dashboard to track the performance of the doctors by the number of appointments and other parameters important to you.
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Integrates with all the popular marketing, sales, scheduling, telephony and call center apps that you use and love. You can even sync data with other applications. Also, Zapier integration helps you create any Zaps you might need, open APIs, which allow you to build your own connectors, and even a developer platform if you have in-house developers.
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Oasis Centre for Reproductive Medicine
I would highly recommend LeadSquared, especially, if you have a large volume of leads flowing in and you want to automate your sales process. Keeping track of our leads & their status is very simple now - our lead to customer ratio has gone up by 400%. The user interface is pretty simple too, and the support is superb.
LifCARE Pharmacy
Leadsquared has been vital to our success in managing leads for our business. The tool has helped us greatly in collating all the leads from different channels and has helped us in better management of the leads, nurturing and has also helped us map the sales funnel quite effectively.