Credit Meets Context:

Why Visibility Across Teams is the Ultimate Superpower​   

17th September | 5 PM IST
 

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Borrower journeys rarely follow a straight line. A single application can move between sales, credit, operations, and collections (often across both digital and assisted channels). When these touchpoints aren’t connected, critical context is lost, decisions slow down, and risk goes undetected. 

This session brings together senior voices from NBFCs, HFCs, and Banks to examine how contextual visibility across teams can change the way credit decisions are made. We’ll unpack practical ways to identify early risk signals, improve handovers, and make strategic choices that drive sustainable loan book growth. 

•  The fragmentation dilemma: How lenders can reimagine handovers between sales, credit, and post-disbursal teams and keep continuity when journeys span multiple channels.
•  Making credit contextual: Borrower signals and permissible secondary data (internal and external) that can help credit teams spot fraud and first-payment default risks earlier.
•  Unifying sales, ops, credit, collections: Spotting where technology genuinely improves turnaround times, and where inefficiencies still persist.
•  Service tech in regional India: Key shifts in product, customer, and risk strategies that will fuel growth for competitive lenders.​

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