The 90-Second Window: Designing Moments That
Win Customers

10th December | 4 PM IST

Find out more below

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Who's speaking?

Ashish Nijhawan
VP - KAM (BFSI)

Vikash Kumar
CVP - Sales Strategy & Planning

Amit Raje
VP - Digital Marketing & Head D2C

Vinay Sharma
Assistant Vice President

The discussion in a nutshell

They weren’t looking for a form, a follow-up, or a chatbot. They wanted someone to get it, instantly. This session dives into that moment: the first 90 seconds that decide whether a customer feels seen or slips away. Leaders from Kotak Life and Canara HSBC Life unpack how India’s insurers are rethinking early touchpoints, designing interactions that build confidence, drive decisions, and win customers long before renewal. If you’ve ever wondered what really wins customers in those first few seconds, this is a good starting point.

What we’ll unpack

The 90-Second Moment

Why the first minute sets the tone for
every customer relationship.

Connected Journeys

Designing seamless experiences across
chat, app, and advisor touchpoints.

Frontline Confidence

Empowering teams to resolve, not just
respond.

Digital that Converts

Turning quick fixes into lasting customer
action.

AI that Adds Value

Using intelligence where it actually helps
the conversation.

Building for Trust

Creating moments that make customers
stay, not switch.

Save your spot!

The 90-Second Window: Designing Moments That Win Customers